Privacy Policy

Last Updated: 6/11/2025

Privacy Policy

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. It can include:

  • Names
  • Email addresses
  • Debit/credit card numbers
  • Passwords
  • Contact or authentication data

Sensitive information we process (with your consent or as permitted by law) includes website data such as leads, contact requests, and website analytics.

Payment Data: We collect data necessary to process your payment, such as your payment instrument number and associated security code. All payment data is handled and stored securely by our payment processor, Stripe. Their privacy notice is available here.

Information automatically collected

Some information — such as your IP address and browser/device characteristics — is collected automatically when you visit our Services.

This may include your IP address, browser type, device name, operating system, referring URLs, language settings, usage patterns, and diagnostic data (such as system activity and error reports). This information is used for analytics, troubleshooting, and improving service quality.

Log and Usage Data: We collect service-related logs that may include information about your interaction with our platform, timestamps, and system diagnostics.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We use cookies, pixels, tags, and similar technologies to understand user behavior and enhance the user experience. This includes session recording tools that may capture your interactions (such as clicks, mouse movements, and navigation), but never sensitive inputs like passwords or payment details. You can manage cookie preferences through your browser settings or our cookie consent banner where applicable.

HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide and improve our Services, communicate with you, ensure security, prevent fraud, and comply with applicable laws. Specific purposes include:

  • Account creation and authentication
  • Delivering and improving our services
  • Responding to user inquiries and support
  • Managing orders and payments
  • Enabling user-to-user communication
  • Protecting the platform and users
  • Analyzing usage trends and optimizing performance
  • Protecting vital interests of individuals

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We process your personal information only when there is a valid legal basis under applicable law, such as your consent, compliance with laws, fulfillment of contractual obligations, protection of rights, or legitimate business interests.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal data in the following scenarios:

  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.
  • Affiliates: Companies under common ownership with RowebCo LLC, provided they follow this Privacy Policy.
  • Business Partners: With partners for joint marketing or integrations.
  • Service Providers: Including cloud hosting, analytics, session recording, customer support, and email delivery tools, under strict confidentiality agreements.

HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement technical and organizational measures such as encryption, access controls, and monitoring to protect your data from unauthorized access, disclosure, alteration, or destruction.

DO WE COLLECT INFORMATION FROM MINORS?

No. We do not knowingly collect data from or market to individuals under 18 years of age. If we become aware that a minor has provided us with personal information, we will delete it.

YOUR DATA PRIVACY RIGHTS

Depending on your location, you may have the following rights:

  • Right to access – Request a copy of your personal data
  • Right to rectification – Request correction of inaccurate data
  • Right to erasure – Request deletion of your personal data
  • Right to restrict processing – Request limits on how we use your data
  • Right to object – Object to specific data processing activities
  • Right to data portability – Receive your data in a machine-readable format

To exercise any of these rights, email us at Info@rowebai.com.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most browsers include a Do-Not-Track (DNT) feature to signal your preference not to have online activities tracked. At this time, we do not respond to DNT signals, as no uniform standard has been adopted.

DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes. Depending on your state, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), or others. These rights may include the ability to request, delete, or opt out of data selling/sharing.

DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this notice as needed to reflect operational, legal, or regulatory changes. We encourage you to review this policy regularly.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or concerns about this policy, contact us at:

RowebCo LLC
Email: Info@rowebai.com